FAQ CONTEENIUM – Frequently Asked Questions
In order to reduce the environmental impact of their productions, some watch brands do not provide a user booklet when purchasing a watch.
However, they are available in PDF format on their websites.
– Orient Watch : http://www.orient-watch.com/support/manuals/
Please check the caliber number by referring to the model number of your watch or the case code on the watch’s case back to identify the movement caliber number.
For exemple with the Orient Mako 2:
The product tag is AA02002D or FAA02002D9. Therefore, search for the “AA” manual.
– Vostok-Europe : http://www.vostok-europe.com/downloads/
– Seiko : https://www.seikowatches.com/support/ib/
– Citizen : http://www.citizenwatch.com/en-us/support/setting-instructions/
The Conteenium Team is always available to help your in your research. Don’t hesitate to contact our support if you don’t find what you need.
Conteenium is an e-shop which it’s operation meets the web standards.
1. To make an order on Conteenium, choose the articles that you want to buy in our catalog ans clic on “Add to cart“.
2. Once all your products are in your bag, you can pursue your order by going to the “My bag” page.
3. If you have a coupon or any other benefit, it’s time to use it by entering the associated discount code.
4. Clic on the “Checkout bouton” to add your address and choose the right payment and delivery method.
5. If the delivery way use a Relay Point, please select the right delivery shop in your city.
You have checked your spam box, but the email is not there.
In that case, make sure their is no syntax error in the email address that you have provided, as typing errors are very common.
Ex: [email protected], [email protected],…
To check this, open your personal Conteenium account and correct your address if it’s necessary.
If everything is good, write us an email at [email protected] We will come back to you in 24 hours.
Different payment methods are available on Conteenium:
– Payment card (Credit and debit cards)
– Wire transfer
If you want to cancel your order, please contact our customer service or write us an email at [email protected]
Please, don’t forget to provide us your order number.
You can use a discount code in the basket page.
Fill out the field “HAVE A COUPON?”, and click on “APPLY COUPON”.
The total of your order will be automatically recalculated by taking off the discount.
Available products are generally shipped within 48 hours.
“Available on demand” products are shipped within 7 to 10 working days.
The items will be delivered during the working days, that is to say from Monday to Friday included, without bank holidays.
Please note that like any other e-shop, your order is only processed once your payment will be validated. Generally, this time corresponds to 1 or 2 working days.
The online payment by debit card is totally secured.
We accept CB, Visa, Visa Electron, Carte Aurore, EuroCard-MasterCard and American Express (debit and credit but not bank cards).
Our secure server software encrypts all your personal information, including credit or debit card number, name, and address.
As your bank account is charged only when your order is ready to be shipped, we advise you to use a card that is valid until after the announced shipping deadline. Go to Your Account to check and update your banking details.
You want to exchange your item ?
Conteenium affords you 30 days once you receive your package to exchange it.
We catch your attention about the items bought in demand, Conteenium cannot exchange the item.
You have to pay the return costs.
You want to get your money back?
According to the article L121-20 of the Consumer Code (French rules which the aim is to protect the consumer), the legal period of withdrawal for an item represents 14 days as soon as you receive your product.
If the item is in stock, the period is 14 days.
If your product is in demand (Shipped within 7 – 10 working days), the period of withdrawal is applied since you agree with the general terms and conditions of sales.
You have to pay the return costs.
We make refunds using the same payment method you used to place your order.
If you paid by any Payment Card or by Bank Transfer, your refund will be made to your bank account.
If you used Paypal to pay for your order, it means that you have a Paypal account on which your payment will be refunded.
We guarantee that all the articles bought on Conteenium.com are originals.
Our watches include a guarantee and authenticity card stamped by Conteenium.
THIS GUARANTEE APPLIES TO:
– Any defects in the watch’s case
– The watch’s movement
THIS GUARANTEE DOES NOT APPLY TO:
– Problems related to water resistance,
– Damages caused to the glass, the watch strap, dial, hands, crown, and pusher,
– Normal wear and tear (scratch on the glass, color deterioration and/or the strap/bracelet’s chains and material, like leather, textile, rubber, metal),
– Damages caused by a repairer not approved by CONTEENIUM,
– Damages coming from an external problem (accident, shock, flooding…),
– Damages caused by negligence, resulting from inappropriate or improper repairing or transformation, lack of care, accidents (knocks, scratches, crushing, broken glass, etc.), the NO-observance of the instructions.
The waterproofing indicates a theoretical depth according to laboratory tests.
Under real conditions (swimming, diving, shocks …), a watch is subjected to sudden movements and variation of the temperature that can affect the internal pressure, the main cause of infiltration.
|Reference||Sweat||Hand washing, Washing-up||Shower, Bath, Rain, Swimming||Dive, Swimming, Snorkeling||Deep water diving, Nautical sports|
|3 ATM (30 m: 98ft)||YES||NO||NO||NO||NO|
|5 ATM (50 m: 194ft)||YES||YES||NO||NO||NO|
|10 ATM (100 m: 328ft)||YES||YES||YES||NO||NO|
|20 ATM (200 m: 656ft)||YES||YES||YES||YES||NO|
|+ de 30 ATM (300 m: 984ft)||YES||YES||YES||YES||YES|
To preserve your watch, we recommend you to use a soft brush with warm soapy water and gently brush (this method is only possible if your watch is water resistant up to at least 50 meters) .
Rinse the watch thoroughly with cool water and dry it with a soft cloth. We particularly recommend this after going to the swimming pool or to the sea. We also recommend you to avoid prolonged contact with water to ensure the longevity of your leather bracelets.
Contact with greasy substances, cosmetics as well as prolonged exposure to sunlight should be avoided as they may deteriorate rapidly the joints on your watch. You need to protect your watch from shocks and avoid intense activities such as DIY or very dynamic sports.
You have just purchased a watch with an automatic movement. Unlike a conventional watch (quartz watch), you must wind up the spring of the automatic movement of your watch regularly if you want it to work properly.
When the clock is stopped (first use) or if it has not been worn for numerous of hours, it can be started by turning the crown ten times (crown in normal position) or by shaking the watch for 1 minute (the little weight wil then wind up the spring of motion). After that, the movements of your wrist will the watch th watch running.
We advise you to repeat this procedure on a daily basis if you find that your watch is slow or if it stops.
Of course our team of professional watchmakers is also at your disposal and available for any further explanation.
Email : [email protected]
The information of your Customer Area on Conteenium is only used within the framework of your commercial relation with Conteenium.
This information cannot be shared with third party and can’t be sold.
You can modify it when you want thanks to the online customer area manager. You can also remove completely your information from our database only on a simple request.
Special case – Fight against credit card fraud: Like all e-shops, we need to fight against credit card fraud. In case of doubt, we freeze the order to realize the required searches.