This page (together with the documents referred to) contains the terms and conditions (the “Terms and Conditions”) on which we supply any of the Products (each a “Product”) listed on our websites www.conteenium.com (“Conteenium”) (called the “Website”) to you. Please read these Terms and Conditions carefully before ordering any Products from Conteenium. You should understand that by ordering Products on these websites, you agree to be bound by these Terms and Conditions. You should print a copy of these Terms and Conditions for future reference.
These General Terms and Conditions of Sale are applicable to all sales made through the www.conteenium.com website to private buyers. Professionals may not rely on these Terms and Conditions of Sale and must make themselves known to our team in order to have access to our range of products. Confirmation of your order is confirmation that you have read and accepted our Terms and Conditions of Sale.
These General Terms and Conditions of Sale and the tariffs are expressly accepted by the buyer, who acknowledges having read and understood them, and that they supersede any document that may be in conflict with them, notably their own Terms and Conditions of Purchase. These Terms and Conditions may be modified at any time without prior notice. In accessing the site you agree to abide by these General Terms and Conditions.
These General Terms and Conditions of Sale detailed below govern the contractual relations between any user of the website www.conteenium.com (hereinafter referred to as a User or You) and the commercial company CONTEENIUM SAS whose registered office is located at 50 rue de ponthieu, 75008 in Paris and registered in France with the district court of Île-de-France, Paris under number Siret 814 124 285 00028. These general conditions of sale are the only ones applicable and replace all other conditions, except prior, express and written derogation. Conteenium may be occasionally required to modify some of the provisions of its general terms and conditions, so it is necessary that these conditions be re-read before each visit to the website Conteenium.com (hereinafter referred to as the Website). These changes are enforceable as from their posting on line and can not be applied to contracts concluded previously. Each purchase on the Webite is governed by the general conditions applicable at the date of the order. We consider that by validating your order, you accept without reserve our general terms and conditions of sale after having read them.
SECTION 1 – PRICE
1.1 The prices are net, excluding shipping costs. They may be modified at any time without prior notice and articles will be billed at the rate applicable when the order is placed, subject to availability. All orders are billed in Euros and payable in Euros. For any delivery outside the European Union, customs and local tax payments are payable by the buyer. The products remain the property of Conteenium until payment has been received in full.
1.2 Unless otherwise stated, discount coupons are not cumulative.
SECTION 2 – ORDER
2.1 The client can order on the internet via the website www.conteenium.com
2.2 Conteenium reserves the right to cancel or refuse any order from a client with whom it has a dispute relating to payment of a previous order or who they consider might be any kind of risk.
SECTION 3 – CONFIRMATION
3.1 Confirmation of order is deemed an acceptance of the General Terms and Conditions of Sale.
3.2 Unless there is evidence to the contrary, data recorded by Conteenium constitutes proof of all transactions between Conteenium and its clients.
SECTION 4 – AVAILABILITY
4.1 The products and prices are valid for as long as they are visible on the site, while stocks last. For products that we do not stock in our warehouse, our offers are valid while supplier stocks last.
4.2 If the product you have ordered becomes unavailable we will inform you as quickly as possible. You will be offered an equivalent product or, where required, reimbursement within 10 days using the same method of payment as that used for the order.
SECTION 5 – DELIVERY
5.1 The products are delivered to the address you indicated during the order process. The average delivery time for articles that are in stock is 2 to 3 working days in Europe, and 3 to 4 working days for international deliveries. The average delivery time for articles that have to be ordered is between 7 and 12 working days in Europe and internationally.
5.2 We shall aim to let you know, if we expect that we are unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
5.3 Conteenium cannot be held liable for late delivery or non-delivery if the client has not given a full correct address. If a package is returned because it could not be delivered due to a mistake in the delivery address, it will be billed at a cost of €8.00.
5.4 Conteenium cannot be held responsible for any consequences due to a delay in delivery.
5.5 If payment is by bank transfer, the order will only be processed once payment is received. In this situation, the delivery times will be those applicable on the day the payment is received. The availability of the product at the time of order is guaranteed for 4 working days, and Conteenium will advise the client of the new delivery date if the product is no longer in stock.
5.6 We deliver in our standard packaging. Any special packaging requested by you is subject to additional charges.
5.7 When your order is delivered, we recommend that you check it is correct in the presence of the delivery person. In order for a complaint to be admissible it must be written at the time that the parcel is delivered. We recommend you inform Conteenium of it, if necessary.
5.8 We offer express delivery for some orders. You will be able to see whether or not this service is available when placing your order. The costs for this service can be seen in the checkout. The order will be delivered within 2 working days. If we do not deliver within the time specified, we will refund the express delivery costs.
5.9 You must take care when opening the product so as not to damage it, particularly when using any sharp instruments. You shall ensure that you are ready for safe receipt of the product without undue delay and at any time reasonably specified by us.
5.10 If delivery or collection is delayed through your unreasonable refusal to accept delivery or if you do not (within two weeks of our first attempt to deliver the product to you) accept delivery or collect the product from the carrier, then we may (without affecting any other right or remedy available to us) do either or both of the following:
a) charge you for our reasonable storage fee and other costs reasonably incurred by us; or
b) no longer make the product available for delivery or collection and notify you that we are immediately cancelling the applicable contract, in which case we will refund to you or your credit or debit card company as applicable any money already paid to us under the applicable contract, less our reasonable administration charges (including for attempting to deliver and then returning the product, and any storage fees as provided for in clause 2.11(a) above).
5.11 It is your responsibility to ensure that the products are sufficient and suitable for your purposes and meet your individual requirements. We do not warrant that the products will meet your individual requirements. You acknowledge that the products are standard and not made bespoke to fit any particular requirements that you may have.
SECTION 6 – SECURE PAYMENT
6.1 It is not possible to place orders by telephone.
6.2 There are several different payment methods which offer the highest possible guarantees of security.
6.3 We offer payment by credit or debit card (VISA, Master Card, American Express)
You can pay by:
Credit or debit card (VISA, Eurocard/Mastercard, American Express): You should put the number of the card and its expiration date in the zone provided.
Paypal: If you have a PayPal account, enter the email address associated with it and your confidential PayPal code.
Bank Transfer: The bank details will be sent to you by email as soon as you confirm your order. The transfer must be made to Conteenium as quickly as possible as the article is only reserved when payment is received. In this case, the availability indicated at the time of order is not guaranteed and Conteenium will advise the client of the new delivery date if required.
Klarna Payments: In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.
6.4 Invoices, order breakdowns and vouchers shall be provided in electronic form only.
SECTION 7 : RETRACTATION
7.1 You can withdraw from the purchase. Conteenium offers you 14 days from the date of reception of your order. As part of this you have the right to return the goods, for whatever reason. The products must be returned in their original, complete state (packaging, accessories, manual…) to the following address:
50 rue de ponthieu
7.2 The return costs are your responsibility. You do not need to give reasons to exercise your right of withdrawal.
7.3 This right of retraction is exercised without penalty. If you wish to retract, we advise you to make the request by e-mail to [email protected] giving us your order number.
7.4 Articles which are returned scratched, incomplete, damaged or soiled by the client will not be accepted or reimbursed.
7.5 If the box is not returned, repackaging costs of €10 will be incurred
7.6 We recommend that you send the goods back by registered post (with receipt) and that you insure them at full value.
7.7 If you request reimbursement we guarantee that it will be effected by the same means as used for the purchase and that in 10 or fewer days after the date of reception of the package. In no case can goods be sent in exchange for the amount to be reimbursed. If the order was paid for by a voucher or a gift card, a refund is the only option (the full amount of the coupon or voucher will be re-credited).
7.8 If the client makes use of his right of return within 14 days, then it is the right of withdrawal. The return costs are the responsibility of the client.
7.9 If the client makes use of his right of return between the 15th and the 30th day after receipt of the parcel, in this case it is not the right of retraction that is activated but a customer advantage offered by Conteenium to its clients. The costs of return are the responsibility of the customer.
SECTION 8 – REIMBURSEMENT
8.1 If the right of withdrawal is used within fourteen days from the receipt of the goods, the client will receive a refund within a period of less than or equal to 20 days. If the client wishes, refund will be made in the form of a credit note that can only be used on the website Conteenium.com.
8.2 If the right of return is exercised between the fifteenth and the thirtieth day, the refund will be in the form of a credit note only.
SECTION 9 – CUSTOMER CARE
For any information or question, the customer service of this site is accessible from Monday to Friday from 10 am to 6 pm by e-mail : [email protected], by mail addressed to Conteenium SAS, Customer Service, 50 rue de ponthieu, 75008 Paris PARIS FRANCE.
SECTION 10 – INTELLECTUAL PROPERTY
10.1 All texts, commentaries, work, illustrations and images reproduced on the Conteenium site are protected by copyright and worldwide intellectual property right.
10.2 Any reproduction in part or in whole of the Conteenium site is strictly forbidden.
10.3 Conteenium.com is owned by Conteenium SAS, 50 rue de ponthieu 75008 Paris – FRANCE.
SECTION 11 – RESPONSABILITY
11.1 The products offered comply with the French legislation in force. The responsibility of Conteenium can not be committed in the event of non-compliance with the legislation of the country where the products are delivered. It is your responsibility to check with the local authorities the possibilities of importing or using the products or services you plan to order.
11.2 Photos are for illustrative purposes. We invite you to refer to the description of each product to know the precise characteristics, and in case of doubt or if you want additional information do not hesitate to contact us.
11.3 In the event of a manifest error between the characteristics of the product and its representation and / or the conditions of sale, Conteenium can not be held responsible.
11.4 In case of hypertext links pointing to other sites from the sites Conteenium, Conteenium will not be responsible for the content of the information provided on these sites after activation of these links.
11.5 In the event of purchases on a professional basis, Conteenium shall not be liable for any consequential damages resulting from the present, loss of business, loss of profit, loss of chance, damage or expenses.
SECTION 12 – APPLICABLE LAW – DISPUTES
12.1 This agreement is subject to European law.
12.2 The language of this contract is English.
12.3 In the event of a dispute, the French courts shall have exclusive jurisdiction.
SECTION 13 – SALES
The dates indicated on the website are the dates in force in Paris, France where the company’s head office is located.
SECTION 14 – DETAX
14.1 If you are ordering a product to be used outside the European Union, please be careful.
You must remember that, in the case of the relocation of an order or product to a country outside the European Union, you become the importer (or the intra-Community buyer) of the product or products concerned. Customs Duty, local taxes, import taxes or state taxes that may be imposed are your responsibility.
14.2 We cannot be held responsible if you fail to respect the legislation of the country where you have imported the products.
14.3 Each trader is free to decide if he will sell detax and they are not obliged to apply the procedure to export sales. Conteenium therefore has decided not to sell detax. We recommend you take the necessary steps before you buy anything on our site. Any request for detax sales will be refused.
SECTION 15 – AFTER SALE SERVICE
15.1 All the products sold benefit from the manufacturer’s warranty whose scope and duration differ according to the products and the brands. The cost of dispatching the item(s) from the supplier to the workshop is the responsibility of the customer.
15.2 Returning the watch after repair is carried out at the delivery address of the order. If the address is no longer correct, the client must contact the customer service of the supplier who will make the change. Any changes of address in the customer account is not valid.
15.3 In any case, Conteenium can not be held responsible if the manufacturer refuse to apply its guarantee. If the repair is not supported, the manufacturer will provide a quote to the Client.
15.4 IMPORTANT – UNDERSTANDING HOW WATERPROOF YOUR WATCH IS.
The water tightness is indicated to a theoretical depth, according to laboratory tests. In real life conditions (swimming, diving, shocks,…) a watch can be subject to sudden movements and changes in temperature which can be sufficient to vary its internal pressure, the principal cause of water infiltration.
15.5 A commercial warranty extension of 3 years is proposed in the cart for the purchase of a watch on Conteenium.com, at the price of €29. It is optional for the customer and covers, in the event of a defect, the reimbursement, replacement, repair of the property or the provision of any other service in relation to the property. This warranty extension extends the manufacturer’s warranty by 3 years, from the last day of the manufacturer’s warranty and is provided by Conteenium.com.
15.6 A “broken glass” guarantee is offered in the cart for the purchase of a watch on Conteenium.com, at the price of €19. It is optional for the customer and covers, in the event of a defect, the reimbursement, replacement or repair of the glass of the watch. This guarantee offers a single repair of the glass over a period of 3 years after purchase, and is provided by Conteenium.com.
Reminder on the waterproof of a watch: a watch is only waterproof from 10 atm / 10bar / 100m. This means you can dive with your watch.
SECTION 16 – COMMENTS, CRITICISM, COMMUNICATION
Any opinions posted by the users of Conteenium are looked at and moderated by the marketing team. If their contents are illegal or unethical (abusive publicity, defamatory comments, comments that are not in context…) Conteenium reserves the right to refuse or change the comment.